Cancellation and Payments

Cancellation policy – rules and terms

  • Cancellation fee of 25% of the total value of reservation is charged in case of cancellation for any type of tour to Auschwitz from any city 
  • No refunds are issued in case of cancellations made later than before 24 hours of the tour
  • No refunds are issued in case of booking for tours to Auschwitz from Krakow
  • Cancellation of bookings for groups of 8 people and more – individual terms for each booking


  • Full payment in advance is required to confirm a reservation
  • Payments can be made with credit card or bank transfer